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Privacy Policy
This Privacy Policy explains how Rtbet Casino may collect, use, store and share information when you visit the website, create an account, play casino games, make transactions or contact support. It is intended for players in Australia and should be read together with the website’s Terms and Conditions and other relevant policies. We aim to handle personal information responsibly, use it for clear purposes and apply reasonable safeguards to help protect it.
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Information we may collect
The information handled by an online casino can vary depending on how you use the website and the services available to you. Rtbet Casino may collect information that you provide directly, information created through your activity on the website and information supplied by service providers involved in operating the platform.
Review contents
Account and identity information
When you register or maintain an account, we may handle details such as your name, date of birth, contact details, username, account credentials, location information and responsible gambling preferences. We may also record information about your account settings, communications, support requests and choices concerning marketing.
Verification information
To help confirm identity, age, eligibility and account ownership, we may request verification documents or other information. This can include documents or details used for identity checks, address checks, source-of-funds checks or other compliance reviews. Verification information may be assessed by specialist providers where this is necessary for the operation of the service.
Payments and transactions
We may keep records of deposits, withdrawals, wagers, winnings, bonuses where applicable, payment methods, transaction references and related account activity. Payment providers may process payment details directly. We generally use transaction information to operate the account, answer enquiries, identify unusual activity, prevent fraud and meet record-keeping obligations.
Technical and usage information
When you use the website, technical information may be collected automatically. This may include your internet protocol address, browser type, device type, operating system, language settings, pages viewed, dates and times of visits, referring pages, approximate location and information about how features are used. We may also receive information about errors, performance and security events.
How we use information
Personal information should be collected and used for purposes connected with providing and protecting the service. Depending on the circumstances, Rtbet Casino may use information for the following purposes:
- Creating, operating and administering your player account.
- Processing deposits, withdrawals and other account transactions.
- Providing games, website features, customer support and account communications.
- Confirming your identity, age, location and eligibility to use the service.
- Carrying out anti-fraud, anti-money-laundering, security and risk checks.
- Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
- Monitoring activity to support safer gambling and responsible use of the website.
- Maintaining website functionality, reliability, security and performance.
- Understanding general website use and improving content, navigation and services.
- Sending service messages, account notices and important policy updates.
- Sending marketing communications where permitted and where you have provided the relevant permission or preference.
- Meeting legal, regulatory, accounting, tax, dispute-resolution and record-keeping responsibilities.
Some processing is necessary to provide the service you request. Other processing may be needed to protect players, protect the website, comply with legal obligations or pursue legitimate operational purposes. Where consent is used, you may be able to withdraw it as described below. Withdrawing consent does not necessarily affect processing that is required for account administration, security, transactions or legal compliance.
Marketing choices
If you agree to receive promotional messages, we may use your contact details and general account preferences to send information about relevant products, services or activities. You can change your marketing preference or unsubscribe from promotional messages at any time. Service and security communications may still be sent when they are needed to operate or protect your account.
Cookies, sharing and security
Cookies and similar technologies
The website may use cookies and similar technologies to remember settings, keep sessions working, support security, understand website traffic and improve the user experience. Some cookies may be placed by service providers that help with analytics, payments, security, customer support or other website functions. Cookies may be essential for certain features, while others may support optional functionality or measurement.
You can manage or restrict cookies through the settings in your browser. If you block or delete some cookies, parts of the website may not work as intended, and preferences may need to be selected again. Browser controls do not always prevent every type of data collection, so other privacy choices may also be available through the website or a service provider.
When information may be shared
Information may be shared where this is reasonably necessary to provide the service, protect players and the platform, or meet an obligation. Recipients may include payment and financial service providers, identity and verification providers, fraud and security specialists, technology and hosting providers, customer support services, professional advisers and other suppliers supporting website operations.
Information may also be disclosed where required or permitted by law, in response to a lawful request, to protect rights and safety, to investigate suspected misconduct or fraud, or in connection with a business change. Service providers are expected to handle information appropriately and only for relevant purposes. Information may be processed in Australia or another country where a provider operates, subject to applicable privacy requirements and appropriate safeguards where relevant.
Protecting information
Reasonable technical, organisational and administrative measures may be used to help protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure communications and staff or supplier procedures. No website, internet transmission or storage system can be guaranteed to be completely secure, so players should use a strong password, keep account credentials confidential and contact support if they suspect unauthorised activity.
Storage, retention and account closure
Personal information may be stored in electronic systems operated by Rtbet Casino or by suppliers that provide services for the website. Access to information should be limited to people and organisations that need it for a relevant business, operational, security or legal purpose.
Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some records must be retained for a period required by law even after an account is closed. This can include identity, transaction, account, security and communications records. Retention may also be necessary to resolve disputes, prevent abuse, investigate incidents, enforce agreements or maintain business records.
Closing an account does not automatically result in the immediate deletion of every record. Once information is no longer required, it may be securely deleted, anonymised or otherwise handled so that it is no longer used to identify a player, subject to technical, legal and operational requirements.
Links to other websites
The website may contain links or integrations to third-party services. Those services may have their own privacy notices and practices. We encourage players to review the privacy information provided by any external website before submitting personal information or using its features.
Changes to this policy
This Privacy Policy may be updated when the website, services, technology or privacy requirements change. The latest version will be made available on this page, with the relevant date or other notice where appropriate. Players should review the policy from time to time. If a change materially affects how information is used, further notice or a new choice may be provided where required.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information held about you. These rights may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where there is no continuing reason to keep it, and withdrawing consent to marketing communications.
Making a data request
To exercise a privacy right or ask a question about the handling of your information, contact support@rtbetcasino.wtf. Please explain your request clearly and provide enough information for us to identify the relevant account and understand what you need. We may need to verify your identity before providing information or making a change, so that personal information is not disclosed to the wrong person.
- Access: ask what personal information is held about you and request a copy where appropriate.
- Correction: tell us about information that is inaccurate, incomplete or out of date and ask for it to be corrected.
- Deletion: request removal of your information where it is no longer needed and no legal, security or operational reason requires its retention.
- Marketing consent: withdraw consent to promotional communications or change your marketing preferences.
We will consider and respond to requests in accordance with applicable requirements. A request may be limited or refused where this is permitted or required, including where responding could affect another person’s privacy, compromise security, interfere with fraud prevention, or conflict with a legal record-keeping obligation. If deletion is not possible, we will explain that some information must continue to be retained where appropriate.
If you are concerned about how your information has been handled, contact us first so the matter can be reviewed. You may also have the right to raise a privacy concern with the relevant privacy authority in Australia or another appropriate jurisdiction, subject to the processes that apply to your circumstances.
